Chatbots use AI and ML technology to answer queries in real-time. It works like automated personal assistants offering product recommendations, extensive customer support, and assistance in buying products or services. What is Chatbot in eCommerce?Ĭhatbots in eCommerce or specifically in any business is an automated computer program that imitates human behavior and offers a personalized experience in a faster way. In this article, we will explain the benefits of chatbots in eCommerce and how to use them to increase sales by 10x in 2022. Thus, eCommerce chatbots have become one of the most important tools for increasing customer retention and sales.
The infographic below will help you understand why chat is one of the most effective way to build customer relationships. That's when eCommerce conversational chatbots come into play.
In this ever-expanding era of online businesses, it is essential to win customers’ trust and stay in touch with them round the clock and chatbots for ecommerce can be a suitable solution.īut you can't always be available to your customers to personalize the experience and answer their queries.
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